Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ace58 ("ace58," "we," "us," "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "your") who access or use our online casino and sports betting platform available at ace58.cam (the "Platform").

ace58 is committed to handling your personal data responsibly. We recognize that Filipino players entrust us with sensitive information when they register, deposit funds, and participate in gaming activities — and we take that responsibility seriously. This Policy is written to be straightforward and transparent so you know exactly where you stand.

This Policy applies to all personal data collected through the ace58 website, any mobile experience provided by ace58, customer support interactions (including live chat and email), and any promotional communications we send to you.

2. Personal Data We Collect

ace58 collects personal data in several ways — directly from you, automatically through your use of the Platform, and in some cases from third parties such as identity verification services. The categories of personal data we may collect include:

2.1 Data You Provide Directly

• Identity Data: Full legal name, date of birth, gender, nationality
• Contact Data: Email address, mobile number, residential address
• Verification Documents: Government-issued ID (e.g., Philippine National ID, Passport, Driver's License), proof of address, selfie photographs for liveness checks
• Financial Data: GCash account details, Maya/PayMaya account reference, bank account information (BPI, BDO, Metrobank), wallet addresses for USDT TRC20 transactions
• Account Data: Username, password (stored in hashed form), account preferences and settings
• Communication Data: Messages sent to our customer support team via email or live chat

2.2 Data Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version, screen resolution
• Usage Data: Pages visited, games played, betting history, session duration, login timestamps, clickstream data
• Location Data: General geolocation derived from your IP address (country/region level)
• Cookie and Tracking Data: See Section 6 for full details on cookies and similar technologies

2.3 Data from Third Parties

• Identity verification and KYC data from third-party verification service providers
• Transaction confirmation data from payment processors including GCash and Maya
• Fraud risk and AML screening data from compliance service providers

3. How We Use Your Personal Data

ace58 uses your personal data only for legitimate, specific purposes. The table below maps the primary purposes to the data categories used:

4. Legal Basis for Processing

ace58 processes your personal data on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary to provide the services you have requested, including account management, gaming, and payment processing.
• Legal Obligation: Processing required by applicable law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and responsible gaming regulations.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform analytics, and improving our services, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and optional personalization features, where you have given clear, informed consent. You may withdraw consent at any time by contacting us at [email protected].

5. Data Sharing & Disclosure

ace58 does not sell, rent, or trade your personal data to unrelated third parties. We may share your data in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers who process data on our behalf, bound by strict data processing agreements. These include payment processors (GCash, Maya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud and AML screening services, IT infrastructure and cloud hosting providers, and customer support platform providers.

5.2 Regulatory & Legal Authorities

ace58 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosure where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of ace58's assets, your personal data may be transferred to the acquiring entity. We will notify affected users before their data is transferred and becomes subject to a different privacy policy.

6. Cookies & Tracking Technologies

ace58 uses cookies and similar tracking technologies (e.g., web beacons, pixel tags, local storage) to operate the Platform, remember your preferences, and analyze usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly. These cannot be disabled as they are necessary for login sessions, security, and core gameplay features.
• Preference Cookies: Store your settings and preferences (e.g., language, display options) so you don't have to reconfigure them on every visit.
• Analytics Cookies: Help us understand how users interact with the Platform, which pages are most visited, and where users encounter issues. Data collected is aggregated and anonymized.
• Security Cookies: Used for fraud detection and prevention purposes, including identifying suspicious login attempts.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may prevent certain features of the ace58 Platform from functioning correctly. ace58 does not use cookies to serve third-party advertising on the Platform.

7. Data Retention

ace58 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business necessity. Specific retention periods include:

• Account and identity data: Retained for the duration of your account relationship plus a minimum of 5 years following account closure, in line with AML and KYC regulatory requirements.
• Transaction and financial data: Retained for a minimum of 5 years from the date of the transaction.
• Communication and support records: Retained for 3 years from the date of the communication.
• Technical and usage data: Retained for up to 24 months, after which it is aggregated or deleted.
• Marketing preferences: Retained until you withdraw consent or close your account.

Upon expiry of applicable retention periods, data is securely deleted or anonymized in accordance with our internal data disposal procedures.

8. Security Measures

ace58 implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the ace58 Platform
• Secure hashing of all user passwords — plaintext passwords are never stored
• Access controls limiting internal data access to authorized personnel on a need-to-know basis
• Regular security assessments and vulnerability scanning
• Two-factor authentication options for account login
• Monitoring systems for detecting and responding to unauthorized access attempts

While ace58 takes data security very seriously, no system is entirely immune to security risks. You are also responsible for maintaining the security of your account credentials and reporting any suspected unauthorized access to [email protected] promptly.

9. Your Privacy Rights

As a user of the ace58 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our Data Privacy team at [email protected] with the subject line "Privacy Rights Request":

• Right of Access: Request a copy of the personal data ace58 holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations (e.g., AML/KYC requirements may override erasure requests for certain data).
• Right to Restriction: Request that ace58 restricts processing of your data in certain circumstances (e.g., while accuracy is disputed).
• Right to Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: Object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Withdraw consent for marketing communications or optional data processing at any time, without affecting the lawfulness of prior processing.

ace58 will respond to all verified privacy rights requests within 30 days of receipt. Where requests are complex or numerous, we may extend this period by a further 60 days and will notify you accordingly.

10. Children and Minors

The ace58 Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gaming regulations. ace58 does not knowingly collect personal data from individuals under the age of 21.

11. International Data Transfers

ace58 primarily processes personal data within the Philippines. However, certain third-party service providers engaged by ace58 may be located in other countries. Where personal data is transferred internationally, ace58 ensures that appropriate safeguards are in place, including contractual protections equivalent to the standards applied under applicable Philippine data protection law.

By using the ace58 Platform, you acknowledge that your data may be transferred to and processed in countries outside the Philippines for the purposes described in this Policy.

12. Changes to This Privacy Policy

ace58 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. When we make material changes, we will provide notice via the email address registered to your account and/or via a prominent notice on the Platform at least 14 days before the changes take effect.

We encourage you to review this Policy periodically. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the ace58 Platform after the effective date of a revised Policy constitutes your acceptance of the changes.

13. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or ace58's data handling practices, please contact us:

If you are not satisfied with our response to a privacy concern, you may have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). For general information on your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you may consult the NPC's published resources.